Legal

pijok Privacy Policy — Your Data, Your Rights

pijok is committed to protecting the privacy of every member. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you hold over your own information.

📅 Last updated: January 2026. pijok may update this Privacy Policy periodically. When significant changes are made, registered members will be notified via the platform. Continued use of pijok following any update constitutes acceptance of the revised policy.

Introduction and Scope

This Privacy Policy applies to all personal data collected and processed by pijok through its online casino and sports betting platform at pijok.club.

pijok operates as an online casino and sports betting platform serving adult players aged 21 and above in Bangladesh. In the course of providing these services, pijok collects and processes certain categories of personal data about its members. This Privacy Policy explains the nature of that data, the legal basis on which it is processed, the purposes for which it is used, and the measures pijok takes to keep it secure. By creating an account with pijok or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

This Privacy Policy should be read alongside pijok's Terms & Conditions, which set out the broader contractual relationship between pijok and its members. If there is any conflict between this Privacy Policy and the Terms & Conditions with respect to the handling of personal data, the Privacy Policy prevails. If you have any questions about how pijok handles your personal data, please contact us at [email protected].

Privacy at a Glance

Six key principles that define how pijok treats your personal data.

🔒
SSL Encryption
All data transmitted between your device and pijok's platform is protected by SSL encryption. Your credentials are never stored in plain text.
🚫
No Data Selling
pijok does not sell, rent, or trade your personal data to third parties for marketing purposes under any circumstances.
📱
Mobile Number Privacy
Your registered mobile number (bKash, Nagad, or other) is used solely for account verification, payment processing, and essential communications. It is never shared with advertisers.
🗑️
Right to Deletion
You may request deletion of your personal data at any time, subject to pijok's legal retention obligations under anti-money-laundering regulations.
🍪
Minimal Cookies
pijok uses only functional and analytics cookies necessary for platform operation. No third-party advertising cookies are placed on your device.
✉️
Contact Us Anytime
For any privacy-related query, contact pijok's support team at [email protected]. We respond to all data subject requests within a reasonable timeframe.

1. Information We Collect

Section 1.1
Registration and Identity Data
When you create a pijok account, we collect the information you provide during the registration process. This includes your full name, date of birth, registered mobile number, and any identity documents submitted for KYC verification purposes (such as a national identity card or passport). This data is collected because it is necessary to verify your identity, confirm that you meet the minimum age requirement of 21, and fulfil our legal obligations under applicable anti-money-laundering and responsible gaming regulations.
Section 1.2
Transaction and Financial Data
pijok records all financial transactions conducted through the platform, including deposit amounts, withdrawal requests, payment method identifiers (such as the last four digits of a registered bKash or Nagad number), transaction timestamps, and account balance history. This data is retained to maintain accurate financial records, facilitate withdrawal processing, support dispute resolution, and comply with anti-money-laundering obligations. Transaction records are retained for a minimum of five years from the date of the transaction in accordance with applicable law.
Section 1.3
Technical and Usage Data
When you access pijok via a mobile browser or any other device, we automatically collect certain technical data. This includes your IP address, device type and operating system, browser type and version, session start and end times, pages and game categories visited, bet placement activity, and approximate geographic location derived from your IP address. This data is used to maintain platform security, detect fraudulent or automated activity, improve the user experience, and generate aggregate analytics that inform product decisions. Technical data is not used to build individual advertising profiles.

2. How We Use Your Information

Section 2.1
Platform Operation and Account Management
The primary use of your personal data is to provide and operate the pijok platform. This includes processing your registration, verifying your identity and age, maintaining your account, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank channels, recording your wagers and winnings, and enabling access to casino games and sports betting markets. Without this data, pijok cannot provide its services to you.
Section 2.2
Legal Compliance and Fraud Prevention
pijok processes certain personal data to comply with its legal obligations, including KYC and anti-money-laundering requirements, age verification obligations, and responsible gaming duties. pijok also uses transactional and technical data to detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and exploitation of bonuses or software errors. Where suspicious activity is identified, pijok may share relevant data with appropriate authorities as required by law.
Section 2.3
Communications and Support
pijok uses your contact details — primarily your registered mobile number — to send you essential account communications. These include deposit confirmations, withdrawal status updates, security alerts (such as notifications of a new login from an unrecognised device), and responses to support queries. Where you have opted in to promotional communications, pijok may also send you information about relevant bonus offers and promotions. You may opt out of promotional communications at any time by contacting pijok support.

3. Sharing and Disclosure of Data

pijok does not sell, rent, or otherwise trade your personal data to third parties for commercial purposes. The limited circumstances under which pijok may share your personal data with external parties are set out in this section.

All third-party service providers engaged by pijok are bound by contractual data processing agreements that require them to handle personal data only as directed by pijok, to maintain appropriate security standards, and to delete or return personal data when their engagement ends.

Section 3.1
Payment Processing Partners
To process deposits and withdrawals, pijok works with payment processing partners that operate the bKash, Nagad, Rocket, Upay, and bank transfer payment channels. The minimum data necessary to process a transaction — including the transaction amount, your registered mobile number or bank account reference, and a transaction identifier — is shared with the relevant payment partner for the sole purpose of completing that transaction. Payment partners are not permitted to use your data for any other purpose.
Section 3.2
Legal and Regulatory Disclosure
pijok may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where it is legally required to do so. This includes disclosure in response to a valid court order, regulatory investigation, or where pijok has a legal obligation to report suspicious transactions under applicable anti-money-laundering legislation. pijok will take reasonable steps to notify affected members of any such disclosure unless prohibited from doing so by law.

4. Payment Data and Financial Privacy

pijok takes the security of payment-related data with particular seriousness. Full bKash or Nagad account numbers, bank account numbers, and similar financial identifiers are never stored in full on pijok's servers. Where partial identifiers are stored (such as the last four digits of a mobile wallet number for display in your transaction history), they are held in encrypted form. pijok does not store card numbers, CVV codes, or full bank account details of any kind.

All financial transactions on the pijok platform are processed over encrypted connections. In the event of a data security incident that affects payment data, pijok will notify affected members and take immediate remediation steps in accordance with applicable legal requirements. Members who suspect any unauthorised transaction on their account should contact pijok support immediately at [email protected].

5. Cookies and Tracking Technologies

pijok uses cookies and similar browser-based storage technologies to operate the platform correctly and to understand how members use it. The cookies pijok sets fall into two categories: functional cookies (strictly necessary for the platform to work — for example, session tokens that keep you logged in during a visit) and analytics cookies (used to understand aggregate usage patterns, such as which pages are most visited and which game categories attract the most sessions). pijok does not set advertising cookies or allow third-party advertising networks to set cookies through its platform.

You can control or disable cookies through your mobile browser settings. Please be aware that disabling functional cookies may prevent parts of the pijok platform from working correctly — for example, you may be logged out automatically between pages if session cookies are blocked. Disabling analytics cookies will not affect your ability to use the platform. For further information on managing cookies in your browser, consult your browser's help documentation.

6. Your Data Rights

As a pijok member, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected].

  • 👁️
    Right of Access
    You have the right to request a copy of the personal data pijok holds about you. We will provide this within a reasonable timeframe following identity verification.
  • ✏️
    Right of Rectification
    If you believe that personal data pijok holds about you is inaccurate or incomplete, you have the right to request correction. Please contact support with details of the data you believe is incorrect.
  • 🗑️
    Right to Erasure
    You have the right to request deletion of your personal data. Note that pijok may be required by law to retain certain categories of data (particularly financial transaction records) for a minimum period after account closure. Data that falls within a legal retention obligation cannot be deleted until that obligation expires.
  • 📤
    Right to Data Portability
    Where technically feasible, you may request that pijok provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
  • 🚫
    Right to Object to Processing
    You have the right to object to pijok processing your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interest, though pijok may be entitled to continue processing where it can demonstrate compelling legitimate grounds that override your interests.

7. Data Retention and Security Measures

pijok retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable law. Financial transaction records are retained for a minimum of five years following the date of the transaction to comply with anti-money-laundering legislation. Account registration data is retained for the duration of your account and for a minimum of two years following permanent account closure. Technical and usage data is retained for a shorter period, typically not exceeding 12 months, unless it forms part of an ongoing fraud or security investigation.

pijok implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments, and incident response procedures designed to contain and remediate any data breach in a timely manner.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data security breach that is likely to result in risk to the rights and freedoms of affected members, pijok will take immediate steps to contain the breach and will notify affected members without undue delay. Members who suspect that their account has been accessed without authorisation should change their password immediately and contact pijok support at [email protected].

8. Contact and Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data pijok holds about you, please contact the pijok support team. The preferred contact method is by email at [email protected]. Please include your registered mobile number (do not include your full password) and a clear description of your query so that we can identify your account and respond efficiently. pijok aims to respond to all data subject requests within 30 days of receipt, though complex requests may take longer. If additional time is needed, pijok will inform you of the expected timeframe.

pijok reserves the right to update this Privacy Policy at any time. When material changes are made to this policy, pijok will display a prominent notice on the platform and, where practicable, contact registered members directly. The date of the most recent revision is shown at the top of this page. Your continued use of pijok following the publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue your use of the platform and contact support to request account closure.

Your Privacy is Protected — Start Playing at pijok
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pijok is strictly for players aged 21 and above. Please play responsibly and within your means.